There are no dumb questions. Building a 3D printer can be challenging, especially for those new to the process. As with all our products, unlimited support is offered free of charge. Our support staff will work around the clock to ensure queries are responded to efficiently. Currently, most emails are responded to within the same day, usually within hours. For an instant response, you can engage us on our live chat through our website cultivate3d.com, WhatsApp or Phone. During the initial phase of order delivery, we’ll keep the lines of communication open for extended hours.