Non Pre Order Products:
Returns Policy
We are committed to providing the best customer service possible. If you are dissatisfied with a product, please contact us and we’ll provide a prompt solution.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Pre Order Products:
Returns Policy
As our 3D printers are “made to order” kit builds of which require assembly according to our assembly instructions and are sold on a pre order only basis, we cannot accept returns or refunds on the printer as a whole, unless we are unable to supply the goods within 45 days of the estimated delivery timeframe or the product is significantly not as described. If however parts of the printer are found to be faulty we are happy to replace the component(s) within 12 months of purchase or provide a refund for the value of the part only. Physically damaged parts which were not damaged in transit from Cultivate3D to the client will not be covered under warranty.
Cultivate3D will be liable for replacement of faulty, missing or “damaged in transit” kit build components, manufactured by Cultivate3D or supplied as part of a kit manufactured by Cultivate3D, providing we have been notified within 45 Days of receipt of goods. Please fill out the Spare Parts Order Form and email to us with the Subject “Spare Parts Order”. While missing or faulty components will be replaced at Cultivate3D cost within 12 months, we provide free shipping for replacement components on the first spare parts order only. Shipping may apply for subsequent spare parts orders.
For kit builds manufactured by Cultivate3D, parts or products damaged by the user, through wear and tear, negligence or accidental damage can be replaced at cost price within 12 months of purchase. Cultivate3D may request freight cost to ship damaged parts to the consumer at Cultivate3D’s discretion.
Pre order “windows” usually last for 30 days from the pre order window opening date advertised on our website. Dates of pre order window opening will be advertised on Cultivate3d.com. Made to order, kit build products which have been pre ordered inside the pre order window can be refunded due to change of mind providing we are notified prior to the pre order window closing. If you require a full refund, it is imperative you contact us as soon as possible. Once component orders have been placed with our suppliers and manufacturing costs incurred by Cultivate3D, we may be unable to provide a full refund. Cultivate3D may seek compensation in the form of a “restocking fee” to recoup costs incurred for orders cancelled after the pre order window closes.
If you need to return a part which is faulty, or have questions regarding this policy, please contact our staff here.
Payment
We accept Visa and Mastercard and all payments are processed by Stripe and Paypal. All payments are processed in US dollars.
Protecting your personal information is a top priority at Cultivate3D. You can order with confidence as we have a completely secure transaction process. We use Secure Sockets Layer (SSL) technology. This encrypts and protects data, including your credit card and personal information provided.
Privacy Policy
At Cultivate3D, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Why we collect information
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you
- To Improve our service and offerings
How we collect this information
We collect information in a number of ways:
- When you order goods, particularly when those products are delivered
- If you join our loyalty program
What we collect
The personal information we collect is:
- Name
- Address
- Delivery address
- Phone number
- E-mail address
- Transaction information
We use Google Analytics to better understand the usage of our website, we recommend you read their privacy policy available here.
Who we may share your information with
We do not sell, trade, or rent your personal information to others.
We may disclose your personal information to third party service providers that assist us in providing goods or services to you. For example, payments on our website are processed by Stripe and Paypal. We may also disclose your personal information to other third parties with your consent or to protect the integrity of our website, goods or services or as authorised or required by law.
Your Consent
By using our website, you consent to the collection and use of this information by us. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you wish to access or update your personal information or discuss any aspect of this Privacy Policy, please feel free to contact us by telephone or email.
Links to other sites
You will be able to access external websites by clicking on links provided on our website. We do not control or monitor these sites and we are not responsible for their content. We strongly recommend that you contact or review those external websites directly to ascertain their respective privacy standards.
Terms and Conditions
Orders
We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.
Prices and Product Descriptions
Care is taken to provide product prices and descriptions on the website that are as precise as possible, however we cannot guarantee the accuracy of all information posted. Prices may be subject to change due to circumstances beyond our control and typographical errors may occur. Prices online may vary from prices in-store due to special promotions or mark downs.
We will do our best to ensure that our products on the website are reproduced as accurately as possible, however there may be subtle colour variations between the actual product and the website.
Governing Law
The laws of Queensland govern these Terms and Conditions, and you submit to the exclusive jurisdiction of the Courts of Queensland and the Federal Court of Australia. Your transaction is deemed to have taken place in Southport, Queensland.
Goods and Services / Sales Tax
GST / Sales Tax is only charged to and collected from Australian customers. If applicable, GST will be added to your invoice and will be visible on the checkout page.