shipping-returns

Shipping and Returns

All "The Beast V2 3D Printer Kit" Orders - Free shipping to most countries including :

Australia India  New Zealand  Spain  Belgium  Indonesia  Norway  Sweden  Bulgaria  Italy  Portugal  Switzerland  Denmark  Japan  Romania  Taiwan  Finland  Lithuania  Serbia  Turkey  France  Malaysia  Singapore  UK, US, Canada  Germany  Mexico  Slovakia  Viet Nam  Hong Kong  Netherlands  Slovenia 


Most other countries incur a flat rate of $250AUD per "The Beast" order.  If you are unsure, please contact us.


All orders are shipped from Wyong NSW, so you get your order sooner.

Orders outside Australia may incur import duty.  Check with your local customs authority as additional government imposed charges may be applicable in your country.


All orders are very carefully packaged and wrapped for safety during delivery.

Most orders are shipped the same day as or the next day after the order is placed, although this may vary for large orders or kits containing 3D printed parts.

 

Returns Policy

We are committed to providing the best customer service possible. If you are dissatisfied with a product, please contact us and we'll provide a prompt solution.


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.